Privacy Policy

1. Introduction

Find Legal Help ("findlegalhelp.online," "the Service," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and your rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

2. Information We Collect

We collect the following categories of information:

• Queries and responses: The questions you submit and the AI-generated answers, including the mode used (consumer or attorney), number of sources retrieved, and response metadata (model, token count, cost, duration).
• Feedback: Thumbs up/down ratings you voluntarily provide on responses.
• IP addresses: Your IP address is collected for rate limiting and abuse prevention.
• Session data: A session identifier is generated for multi-turn conversations. This is not linked to any account or personal identity.
• Usage analytics: If you consent, we collect anonymized page views and interactions via Plausible Analytics, a privacy-focused analytics service that does not use cookies or track individuals across sites.

We do not collect: names, email addresses, phone numbers, account credentials, payment information, or any other information that directly identifies you, unless you voluntarily include such information in a query.

3. How We Use Your Information

• Providing the Service: Processing your queries and generating AI-powered responses about California employment law.
• Quality improvement: Analyzing query patterns and feedback to improve answer accuracy, retrieval quality, and the knowledge base.
• Abuse prevention: Using IP addresses for rate limiting and preventing misuse of the Service.
• Error tracking: Monitoring application errors to maintain service reliability.
• Aggregate analytics: Understanding usage patterns (e.g., query volume, popular topics) to guide product development.

We do not sell your personal information. We do not use your data for advertising. We do not share your queries with any third parties except as necessary to provide the Service (see Section 5).

4. Data Retention

We retain your data according to the following schedule:

• Full query logs (including IP addresses): Retained for 90 days from the date of the query for quality improvement and debugging purposes.
• After 90 days: IP addresses and any personally identifiable information are permanently stripped. Anonymized query and response data is retained indefinitely for aggregate analytics and quality improvement.
• Feedback ratings: Retained indefinitely in anonymized form (linked to query ID, not to any personal identifier).
• Analytics data: Plausible Analytics retains anonymized, aggregate data only. No individual user data is stored by the analytics service.

5. Third-Party Services

To provide the Service, we use the following third-party services:

• Anthropic (Claude API): Your queries are sent to Anthropic's API to generate responses. Anthropic processes this data in accordance with their Privacy Policy. Anthropic does not use API inputs to train their models.
• Sentry: Error tracking to monitor and fix application issues. Sentry may receive error context (not query content) in accordance with their Privacy Policy.
• Plausible Analytics: Privacy-focused, cookie-free analytics. Plausible does not collect personal data or track users across sites. See their Data Policy.

6. Case File Data Processing

When you use our attorney case workspace tools (LITIGAGENT), we process your data as follows:

Data we collect and store on our servers

• Uploaded case files (PDF, Word, Excel, email, images, text)
• Extracted text from those files
• Your notes and annotations
• Chat conversations about your case
• Case metadata (party names, case numbers, claims, dates)
• Generated work product (discovery documents, objection drafts)

Data we send to our AI provider (Anthropic)

• Relevant excerpts from your case files (selected by our search system)
• Your chat questions
• Conversation history within a session
• Discovery request text (for objection analysis)

Before transmission, we apply entity obfuscation to replace identifying information (names, emails, phone numbers, case numbers) with generic placeholders. Our AI provider receives PERSON_1 was employed by COMPANY_1 rather than actual names. For full details on how obfuscation works and its limitations, see Section 11 of our Terms of Use.

Data we never send to third parties

• Your original uploaded files
• Your complete case file text (only relevant excerpts selected by search)
• Social Security numbers or tax identification numbers
• Your account credentials or payment information

Anthropic's data handling

• API data is not used for model training
• API data is retained for up to 30 days for safety monitoring
• After 30 days, all data is permanently deleted
• Anthropic maintains SOC 2 Type II certification

7. Your Rights Under CCPA/CPRA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (Civil Code §§ 1798.100–1798.199.100):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purpose for collection, and the categories of third parties with whom it was shared.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (e.g., completing a transaction, detecting security incidents, complying with legal obligations).
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising. No opt-out is necessary.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Limit Use of Sensitive Information: We do not collect sensitive personal information as defined by the CPRA.

8. Exercising Your Rights

To exercise any of your rights described above, you may contact us at: privacy@findlegalhelp.online

We will respond to verifiable consumer requests within 45 days. If we need more time (up to an additional 45 days), we will notify you of the reason and the extension period.

Because we do not require accounts and collect minimal identifying information, we may ask you to provide sufficient information to verify your identity and locate your data (e.g., the approximate date and content of queries you submitted).

9. Cookies and Tracking

The Service does not use cookies for tracking purposes. We use browser localStorage to remember your display preferences (e.g., consumer/attorney mode selection). This data never leaves your device.

Plausible Analytics operates without cookies and does not track users across websites.

10. Data Security

We implement reasonable security measures to protect your information, including encrypted connections (HTTPS), access controls, and secure hosting infrastructure. However, no method of electronic transmission or storage is 100% secure.

11. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@findlegalhelp.online